Box Shop FAQ


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    Can I have my order delivered?

    Removal customers automatically get one free delivery of boxes and packing materials. Your removal must be booked with SOS Removals & Storage and deposit paid prior to delivery of packing materials

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    When can I collect my order?

    Monday – Friday 8.00am – 5.00pm, Saturday 8.00am-12.00 noon. We are closed on Public Holidays & Sundays and advertised closure dates from time to time

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    Where do I collect my order from?

    SOS Removals & Storage, 22/10 Chilvers Road. Thornleigh NSW 2120

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    Do you have parking?

    Yes we have parking. Once parked please go to reception

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    How can I pay?

    Upon collection in person at SOS Removals & Storage. We accept Visa, Mastercard, Eftpos or cash

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    Will someone help me load my car with my order?

    Yes, our staff are here to help you

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    Can I change my order?

    Yes, please ring through changes on 02 9484 6467 or email info@sosremovals.com.au

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    Do you buy back boxes when I’m finished?

    We provide a buy back on used book boxes and tea chests only. These boxes need to be in resaleable condition. This means no tears, no water marks and clean. The return will be based on our discretion. We pay $1.00 per box returned to our depot by the customer

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    What if I didn’t use all my boxes?

    Boxes and Packing materials purchased new from SOS Removals & Storage and not used will be refunded for the purchased price less an administration fee of $7.50. The items must not be opened or soiled and in new condition. The refund is at the discretion of our staff

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    Can I buy 2nd hand boxes?

    Yes, we sell 2nd hand tea chests and book boxes. These can only be ordered/purchased at our depot as quantities fluctuate on a daily basis. Please call 02 9484 6467 to enquire