Monday - Friday: 8:00 — 17:00, Saturday: 8:00 — 12:30, Sunday: Closed

Customer Feedback

Your Feedback will go a long way

Help SOS Removals & Storage support The Hornsby Ku-ring-gai Women’s Shelter by submitting a feedback form about your removal service. Please complete and submit the form and SOS will donate $20.00 from your removal service to The Hornsby Ku-ring-gai Women’s Shelter.

We were very pleased that you chose our removal company for your move. The removal industry is a competitive market and we continuously strive to improve our service to our community. Therefore, we would very much appreciate a few minutes of your time to complete and submit this checklist .

Start the Survey

1. If my team did not arrive at the expected time was I notified of the delay ….. ….

2. Our team were in uniform and presented well…. …. …. ….

3. Our team communicated well with me throughout the removal.. …. …. ….

4. ‘Plastics’ were offered to protect my soft furnishings …. …. …. ….

5. Portarobes were offered to pack my wardrobe …. …. …. ….

6. My belongings were handled with care and respect …. …. …. ….

7. Our team walked through the property with me to ensure that everything required was on the truck …. …. …. ….

8. My belongings were placed where I wanted them …. …. …. ….

9. Everything that was disassembled was put back together for me (as requested)

10. I was asked on completion of the job if I required any further assistance with my belongings …. …. …. ….

11. Our team spoke respectfully to me and each other …. …. …. ….

12. Our team were polite, courteous and cheerful at all times .... …. …. ….

13. Our team worked efficiently and productively …. …. …. …. …. ….

14. I am satisfied with the teams overall performance …. …. …. ….

15. I would recommend this company to others …. …. …. ….

16. RATE OF SERVICE[starrating starrating-61 min:2 max:6 show_number "6"]

17. Are there any specific ways we could improve our service?
18. Customer Name :
19. Customer Email
20. Contact Telephone No.

Testimonial
We would love to share your Testimonial on our website and facebook page. If you agree please complete sections 21-23 below. SOS will use your First Name, Suburb, Testimonial and service rating. Thank you.

21. First Name
22. Suburb
23. Testimonial


As part of our commitment to Quality, we measure our performance by the feedback and comments given by our customers. All replies are transmitted to our employees and entered into their performance record. Thank you for your time.

Ricky Hourigan
Operations Manager