Frequently Asked Questions
A. This is up to you, but we strongly suggest that you consider it as your goods will be exposed to a higher level of risk of loss / damage than when they are inside the home.
A. Usually they do not, but by all means check your policy wording or contact your insurer to find out.
A. That is up to you. If you decide to insure only specific items, anything that is not on the list will not be covered.
A. Without knowing your circumstances, we generally recommend that customers take out Full Cover and insure their goods for Replacement Cost. This means that you have the broadest coverage against the risks of loss or damage and you would receive new for old in most circumstances (unless your goods are more than 10 years old). However, we cannot advise you about your personal situation. You need to read the PDS carefully and choose the cover that suits your circumstances.
A. If you choose replacement cover, you need to estimate the cost of replacing your goods with new goods of similar type and quality.
If you choose market value cover, then you need to estimate the amount that you would be likely to receive for your goods if you sold them.
You can either provide us with a figure or the total value of your goods or you can use our Insurance Declaration to identify and value your goods.
A. That will depend on the cover you have selected.
A. Yes, we can arrange storage insurance for your goods in conjunction with the transit insurance.
A. Our authorised broker, Cowden, are removal insurance specialists
A. The Product Disclosure Statement (PDS) summarises what the policy covers, the various cover options available to you and what it does not cover. You should read the Policy Wording which details the full policy conditions and cover.
A. If you need advice or your insurance needs are different from the cover available in the policy, we can refer you to our authorising broker, Cowden who will be able to assist you. Contact them on 03 9867 7663
A. There are many circumstances for which we, as your remover, may not be liable to make good any loss or damage to your goods
A. No, you are under no obligation to take out transit and/or storage insurance with us even though you are booking your move through us. It is your choice with whom you take it out with.
A. Despite all the care and expertise we take, accidents can still happen and many things are outside our control. We will endeavour to ensure there is no loss or damage, but we do recommend you take out insurance to insure your goods.
A. No, the Customer Goods in Transit and Storage Insurance can cover cartons that have been packed by you for non delivery of cartons unless you supply an itemised valued list of contents for each carton. However, such goods are insured only for "Restricted Cover only" (please refer to PDS).
A. Yes, the Customer Goods in Transit and Storage Insurance does have an excess which is set out in the PDS.
A. No just estimate their total value. i.e. you may estimate their replacement value at $2,000. In the event of a claim, you would receive $20 per CD. However, if you have say, a valuable special edition, you may like to specify it and value it separately.