This information is only general advice and we have not considered your individual situation. You should read the Product Disclosure Statement carefully before you decide whether to take out Customer Goods in Transit and Storage Insurance and choose from the various options available. It is up to you to make sure the cover you choose suits your needs.
Frequently Asked Questions
A. This is up to you, but we strongly suggest that you consider it as your goods will be exposed to a higher level of risk of loss / damage than when they are inside the home.
A. No, not in all instances. There may be circumstances where we are not legally liable for your loss and in such cases we would not be obliged to pay. In the event we are liable under Australian Consumer Law, we are only liable for the indemnity value (which is the market value) of your goods, you are not entitled to "new for old" replacement under Consumer Law. For example, if you have a 5 year old television that you purchased for $2,000, the market value of that 5 year old television today might be $300. So if you want to be covered for a new replacement television you can be by taking out a Replacement Cost Insurance policy.
A. Usually they do not, but by all means check your policy wording or contact your insurer to find out.
A. That is up to you. If you decide to insure only specific items, anything that is not on the list will not be covered.
A. Without knowing your circumstances, we generally recommend that customers take out Full Cover and insure their goods for Replacement Cost. This means that you have the broadest coverage against the risks of loss or damage and you would receive new for old in most circumstances. However, we cannot advise you about your personal situation. You need to read the PDS carefully and choose the cover that suits your circumstances.
A. If you choose replacement cost cover, you need to advise the cost of replacing your goods with new goods of similar type and quality.
If you choose market value cover, then you need to advise the amount that you would be likely to receive for your goods if you sold them in their current condition.
You can either provide us with a figure of the total value of your goods on the lump sum Insurance Declaration or you can use the itemised insurance declaration.
A. Not everything, but it will depend on the cover you have selected (i.e. full or restricted).
A. No just estimate their total value. For example you may estimate their replacement value at $2,000. In the event of a claim, you would receive $20 per CD. However, if you have say, a valuable special edition, you may like to specify it and value it separately.
A. Yes, we can arrange storage insurance for your goods in conjunction with the transit insurance.
A. We are an authorised representative of Cowden, to arrange removal insurance and we offer it to all of our customers.
A. The Product Disclosure Statement (PDS) outlines what the policy covers, the various cover options available to you and the policy limitations and exclusions.
A. If you need advice or your insurance needs are different from the cover available in the policy, we can refer you to our authorising broker, Cowden who will be able to assist you. Contact them on 03 96866500
A. No, you are under no obligation to take out transit and/or storage insurance with us even though you are booking your move through us. It is your choice with whom you take it out with.
A. Despite all the care and expertise we take, accidents can still happen and many things are outside our control. We will endeavour to ensure there is no loss or damage, but we do recommend you take out insurance to insure your goods.
No, the Customer Goods in Transit and Storage insurance can cover cartons that have been packed by you as long as you supply an itemised valued list of contents for each carton. However, such goods are insured for Restricted Cover.
A. Yes, the Customer Goods in Transit and Storage Insurance does have an excess which is set out in the Quotation and on your Certificate of Insurance