Privacy Policy

Respecting your privacy:

SOS Removal Man Pty Ltd ACN 80 104 720 505 trading as SOS Removals & Storage and Smith Owens Service is committed to protecting the privacy of your personal information, including sensitive information.  SOS Removals & Storage recognises that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take this very seriously. Unless you give us explicit consent to act otherwise, the following policy will govern how we handle your personal information and safeguard your privacy. SOS Removals & Storage is committed to protecting your personal information and giving you choice in who can use your personal information and how it can be used.

How we use the information we collect when you complete a Covid-19 Declaration Form;

The collection, use and disclosure of personal information is regulated by the Privacy Act 1988 (Cth). By filling out the Covid-19 Declaration Form, you are consenting to providing SOS Removals & Storage with information that may be ‘sensitive information’, a category of personal information under the Privacy Act. This information is currently being collected for the purpose of ensuring the safety of SOS Removal & Storage’s employees, contractors and other members of the community by minimising the transmission of the COVID19 virus. The information will be used to assist SOS Removals & Storage to determine whether its staff and contractors can safely carry out the removal of your furniture and to ensure that preventative and protective measures are taken when necessary. We do not require you to provide the names or any other identifying information of any of the people who reside with you or with whom you have had physical contact.

The information is collected for SOS Removals & Storage internal decision-making and planning purposes only and will not be disclosed, other than to senior management SOS Removals & Storage or where required by law. SOS Removals & Storage’s records of the information will be kept on a secure server only accessible by senior management of SOS Removals & Storage and will be destroyed/deleted once the Australian government advises that the existence and transmission of COVID 19 is no longer a public health emergency.

You do not have to provide us with the information sought in this form. However, if this information is not provided, SOS Removals & Storage may need to cancel or reschedule the services booked by you.

How we use the information we collect when you purchase from our Website:

When you purchase items from our website, there are certain details we require from you to be able to provide our services. We need to know your name and email address. We also need to know your billing address and contact telephone number/s.

We gather this information to allow us to process your order. The relevant information is then used to maximize the effectiveness of our services, and to increase the speed with which transactions are conducted.

We will not use or disclose any information about you without your consent, or access your communications on our websites, unless:

Required by law
We believe it necessary to provide you with a service which you have requested.
To implement our terms of use or
To protect the rights or property of SOS Removals & Storage.
By ordering online and confirming your acceptance of our terms and conditions, you declare that you are the person named on the order. If we believe an order is fraudulent, we may release your details to the appropriate authorities.

SOS Removals & Storage recognizes the trust you place in us when you give us personal information. In order to deliver the service, you have requested we may sometimes share your personal information with an affiliate or with a service partner, such as the freight company handling your order. We will not give any of your personal information to advertisers or any other third-party organization without your express consent unless required by law.

Personal information:

Be assured that we keep all personal information submitted to us in the strictest confidence. We do not rent or sell your personal information to any third party. However, we must fully cooperate should a situation arise where we are required by law to provide information about a customer.

If at any time you wish to know what information SOS Removals & Storage holds on file about you, then please email us at and we will provide you with the information.

Promotional email:

If you are receiving promotional information from SOS Removals & Storage and do not wish to receive this information any longer, you may remove your name from our list either by following the “unsubscribe” link in our newsletter, or by emailing us at asking to be removed from our mailing list. Removal will be within 24 hours of your request subject to normal business hours.

Storage & security of your personal information:

SOS Removals & Storage will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date.

In addition, our employees and the contractors who provide services related to our information systems are obliged by law to respect the confidentiality of any personal information held by SOS Removals & Storage. However, SOS Removals & Storage will not be held responsible for events arising from unauthorised access to your personal information.

Links to other websites:

SOS Removals & Storage may provide links to other websites for informational purposes. These linked sites are not under the control of SOS Removals & Storage, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using their websites. Please note that separate privacy policies apply to the use of sites linked to ours. Before disclosing your personal information to any linked sites, you should read the relevant policy or terms of use.

What to do if you have a problem or question?

If SOS Removals & Storage becomes aware of any ongoing concerns or problems with our site or any linked sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us at

Alterations to policy:

From time to time, our policies will be reviewed and may be revised. SOS Removals & Storage reserves the right to change our privacy policy at any time and notify you by posting an updated version of the policy on our website.

Your consent:

By submitting your information, you consent to the use of that information as set out in this policy. We welcome your views about our web site and privacy policy. If you would like to contact us with any queries or comments please send an email to: